The delivery is made by the french Post Office « La Poste » (Colissimo) or by FedEx upon customer's requirement.
The customer should supply his / her FedEx account number or he / she will be charged the FedEx list price. The delivery time is confirmed to the buyer together with the order confirmation.
Depending on the products, these delivery times are :
- From 2 to 4 days (in France)
- From 6 days to 3 weeks (EU foreign country or out of EU)
- From 4 to 6 weeks (for a personnalized order and a delivery to a foreign country).
Please inform us about obvious defects that are visible when receiving the goods, such as missing parts or damages occured during the transport, within 48 hours after delivery.
Please be kind enough to describe the eventual defects on the delivery document you are asked to sign on. For other defects, please notify them to us as soon as you discover them and at the latest, within 7 working days of delivery. You may tell us by e-mail at firstname.lastname@example.org
Delivery expenses – in France, DOM - TOM, and foreign countries – are calculated according to the product weight when confirming your order. Customs or import duties are not included in our delivery charges and should be paid by the customer whenever applicable.